Agenda and minutes

Airport Consultative Committee
Friday, 17 June 2016 2:00 pm

Venue: Southampton International Airport, Spitfire Meeting Room

Contact: Mateusz Dobrowolski, Democratic Services Officer (Tel: 023 8068 8080; Email:  mateusz.dobrowolski@eastleigh.gov.uk) 

Items
No. Item

1.

Election of Chairman

Minutes:

RESOLVED -

 

That Godfrey Olson be co-opted as a member of the Committee and elected Chairman for 2016-2017.

2.

Election of Vice Chairman

Minutes:

RESOLVED -

 

That Councillor David Airey be elected Vice Chairman of the Committee for 2016-2017.

3.

Appointment of Honorary Secretary

Minutes:

RESOLVED -

 

That Richard Ward be appointed Honorary Secretary of the Committee for 2016-2017.

4.

Minutes pdf icon PDF 125 KB

Minutes:

RESOLVED – That the minutes of the meeting held on 12 February 2016 be confirmed and signed as a true record.

 

Mr Geoff Wilkinson wanted to bring to everyone’s attention that a correction to previous minutes was to be made. Previous minutes referring to insufficient number of disabled parking spaces should refer to the parking spaces being not wide enough to allow people with disability using them with ease.

 

5.

Airport Managing Director's Report pdf icon PDF 330 KB

Minutes:

Dave Lees took the meeting through his report, previously circulated with the Agenda.

 

Between January and April 2016, Southampton Airport welcomed 503,917 passengers which was a 5.3% decrease on the same period in 2015. Starting from May 2016 numbers were on the increase and a steady increase would be predicted for the rest of the year.

 

Four new airlines commenced routes since January. Several new routes were introduced within the existing operators.

 

Aircraft movement was to increase over the period of the summer due to the increased holiday traffic.

 

In regards of noise complaints there was only one complaint noted this year.

 

Southampton Airport continued to lead the UK airports in Customer Service satisfaction.

 

The Committee noted the contents of the report.

 

6.

Noise Action Plan

Minutes:

It was agreed that Noise Action Plan was to be added onto the October agenda.

7.

Monitoring of the Flying Controls Agreement

Minutes:

There was nothing to report at this time.

8.

Technical Working Group feedback pdf icon PDF 163 KB

Minutes:

The minutes of the most recent meeting of the Technical Working Group were circulated to members with the agenda, and were noted at the meeting.

 

Technical Working Group changed the way Noise Contours were noted so that only hours of Airport operation were to be covered.

 

There was a letter from member of the public to the Southampton International Airport Ltd (SIAL) in which a UFO sighting was noted. SIAL did explain that it was indeed a private plane operated out of Signature Flight Support which the member of public took for a UFO.

 

An update was given on the ongoing issue with drones and potential positive use of drones for the airport maintenance.

 

Diane Sebon of Townhill Park Residents Association enquired about whether DVOR was still being used to guide the planes to the airport.

In response, Dave Lees confirmed that DVOR was still being used and would not be decommissioned until 2018. Civil Aviation Authority would be adopting the new Global Satellite system but it was not yet ready.

9.

Surface Access update by Steve Thurston

Minutes:

Steve Thurston delivered a report on the Airport Surface Access Strategy.

Public transport share of access to the Airport increased from 18.22% in 2012 to 20.00% currently. This target was consistently achieved in 2012/2013/2014 and 2015. Southampton Airport was looking at improving the participation of public transport even more.

This would be done by improving both rail, bus links to and from the Airport.

 

Depending on funding there could be room for new developments (like the “Solent Metro”) which would improve the public network.

 

Notice was given to issues relating to road access to the Airport Economic Gateway. The redesign of nearby roundabout and road bridge was underway.

 

Pick up and Drop off was being moved to improve future service and to increase capacity.  Priority pick up was being introduced from September. All parties were being informed (Taxi drivers, press etc.). All design standards met the Highways England standard.

 

All changes were to be consulted to allow for disabled provision.

 

Dave Lees reassured everyone that despite of the drop off being limited to ten minutes free of charge, there would be plenty of other low cost transport options.

 

Hazel Screech made it clear that the Airport would do everything to provide a seamless customer service and would welcome outside bodies to be involved in improving the transport provisions.

 

 

 

 

10.

New Routes update by Jan Halliday

Minutes:

Jan Halliday delivered a report on the new routes operating from Southampton Airport.

There were four new airlines introduced since January this year.

 

·       Aer Lingus/Stobart Air - connection to Cork.

·       Volotea – route to Palma

·       BMI Regional – flight to Munich.

·       KLM – flight to Amsterdam.

 

In addition to the above, new route to Charles de Gaulle Paris Airport was introduced by Flybe.

Both flights to Paris and to Amsterdam offered a great connection to further long haul flights.

 

Further routes to Biarritz, Ibiza, Lyon and Toulon were to be launched later this year.

 

With further Airlines and more international routes on offer, 2016 was presenting itself as a historic year for Southampton Airport.

 

 

11.

Customer Service update by Hazel Screech

Minutes:

Hazel Screech provided an update on the Customer Service.

 

In terms of Customer Service, survey was being provided to customers to measure satisfaction.

 

As for the waiting time at the check in, waiting at security, security check and finding a way around the airport, Southampton Airport came first in the UK.

 

Investments were made in the departure lounge, check in area and in catering.

 

Southampton Airport was making improvements to the check in and boarding procedures.

 

Special Assistance stand was relocated to be located more centrally. Staff would receive further training to continue assisting people with special needs.

 

Councillor Airey proposed to include “Working with disabilities” on the next agenda.

 

Chair congratulated Southampton Airport in coming first in Airport Service Quality.

12.

Report on annual conference of Airport Consultative Committees (verbal update) by Richard Ward. DOCX 48 KB

Minutes:

Honorary Secretary to the Chair delivered a report a verbal report on the annual conference of the Airport Consultative Committees.

 

Mr Ward said he would attach a copy of the Belfast Conference Minutes to the minutes of this meeting.  To date in lieu of formal minutes which would be issued later the UKACCs secretariat has published a “Key points and Outcomes document” (Which is attached for information of Southampton International Airport Consultative Committee Members).

13.

Date and time of next meeting

Minutes:

It was agreed that the next meeting of the Southampton Airport Consultative Committee would take place on the Friday, 7 October 2016 at 2pm in rooms 11/12/13 at Eastleigh House, Upper Market Street , SO50 9YN.